Frequently Asked Questions
When will my order ship/ "Hey, Bro, where's my stuff?!"
Please log in to your account to see order info and shipment status. If you checked out as guest you can set up an account with the same email and contact info you used to check out and we can link your order to your newly created account.
A shipping notification with tracking number is emailed to the email address your used for your order when your order ships.
August-September 2023 Lead times:
All Apparel Orders Ship within 1 Business Day
All M.A.R.S. Lo-Pro Orders Ship within 1 Business Day
All Packs and Plate Carriers have a 4-6 week lead time**
**** Expect Pack and Plate Carrier orders to ship in about 6 weeks (about 28-42 days) based on current order volume. This is an estimate only and subject to change.
As of September 26th 2023 we are producing batches to fill orders from August 15th to August 22nd. We currently make in batches by type/specification for higher overall production throughput. You order may be included in a batch and ship sooner, but expect 6 weeks based on current order volume.
Note, all packs are handmade and quality-checked to strict standards. Recent order volume has been significantly higher than expected and we are working hard to keep up including adding additional production capacity to fill orders and shorten lead times. We truly appreciate your patience and your support as we grow the business.
We typically process and ship all other orders within 1-3 business days of receiving them via USPS Priority Mail.
What Size Voyager Pack do I need?
For full-sized 5" barrel/service pistols such as the P320, G17, H&K 45 etc., we recommend the XL size. The Standard size is designed to perfectly fit a G19 with light and/or RMR and similar sized pistols. Compact and Sub-Compact will all fit comfortably in the Standard size.
How do I adjust the "Tail-less" Waist Strap?
Can I receive calls on my cell phone when it is in the Phone Faraday or Phone Silencer?
No, both the Phone Faraday and Phone Silencer products prevent your phone from receiving calls when it is in the pouch as part of their Signal Shield construction. Your phone will, however, immediately regain signal when it is removed from the pouch.
What kind of water bottles fit best in the Session and Ridgeline packs?
The Session and Ridgeline packs were both designed to fit "Bike Water Bottles". We sell premium "Purist" glass/silicon lined 100% drop-proof bike water bottles that are durable, easy to clean, and keep any plastic taste out of your water.
What is the "Freerider Belt" and do I need one?
The Freerider Belt is a durable, low-profile elastic belt made exclusively in our Utah Shop from a proprietary poly-elastic blend of our own design. The belt provides the perfect blend of support and flex, and will hold its shape after months of sweat, dirt, and sun. The low profile design fits great under our packs and let's you go full-send in your favorite pair of jorts; or just makes your favorite jeans more comfortable around town.