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Shipping Wait Times & Frequently Asked Questions

  • All gear is hand-made in the USA. See Lead Times below.

  • If you have not yet received a "Shipped" email with tracking number your order is being processed.

  • If you received an order number we have your order.  Please check your spam/filtered emails for your order confirmation email, or Log In to your account o see your order

  • If you checked out without creating an account you can still set up an account with the exact same email and contact info you used to check out to see orders


All packs are made to strict quality standards. Tight Chutes is a small company, with full-time manufacturing operations in the US, where we prioritize quality and durability.   

LEAD TIMES DROPPING!!! 

Lead Time Estimate as of June 15*:

The Strap ft. M.A.R.S., the Riggs IWB Carry, M.A.R.S. Lo-Pro, Quick Six, and all Apparel orders typically Ship in 1-2 Business Days.
 

1081 Plate Carriers ship within  4 business days.

All Voyager and Arcade Orders through June 15th will ship by June 21st.

All new Voyager and Arcade orders after June 15th can expect about a 5-9 business day lead time.


​** This is an estimate only and subject to change based on order volume and available production capacity, but we have been working to increase our capacity to satisfy orders in time for spring/summer!!!
 

Why is my USPS Tracking Number is not updating?

We ship most orders via USPS.  We do not pre-print labels. If you have received a tracking number it means your order has been produced, packed, and picked-up by the Postal Service. Unfortunately, sometimes our local USPS warehouse may take an additional business day to update tracking information

Can you make me a "Custom" pack?

Due to high order volume, we are currently not taking "Custom" orders.

As a point of pride in our products, all bags ship with Tight Chutes labelling.  Removal of  brand identification patches is considered a "Custom" request and will not be considered during production fulfillment. Brand recognition is important to our growing business and we would love to have your endorsement.  

Do you offer discounts? 

Not at this time. We take our, "Made in the USA" claim very seriously, this means strong partnerships with our US suppliers and wages for our employees that allow them to strengthen their families and communities. Our pricing reflects this way of doing business in addition to the care and quality we put into each product. 

What Size Voyager/Arcade Pack do I need?

For full-sized 5" barrel/service pistols such as the P320, G17, H&K 45 etc., we recommend the XL or XXL (the XL and XXL packs both have the same size main "pistol pocket").  The Standard and Sport size is designed to perfectly fit a G19 with light and/or RMR and similar sized pistols (The Standard pack and Sport have very similar sized main "pistol pockets").  Compact and Sub-Compact will all fit comfortably in the Standard size or Sport Packs.

Can I use the M.A.R.S. Lo-Pro with my current carry pack/fanny pack/backpack/bag? 

Any quality, well-built, CCW everyday carry fanny pack, waist pack, backpack, chest pack, cross body pack, satchel, or EDC sling bag with an adequate panel of Velco® or loop material is compatible. Tight Chutes Co does not currently certify/recommend any other manufacturer by name.  (If you are a pack-maker and want to submit your pack for certification please contact us.)

*Mounting Requirements:

  • Mil-spec (or higher) durable/high-cycle + high-grip Velcro® or similar loop (Hook and Loop mount) material

  • Minimum loop panel contact surface area: 3"x 5.25" 

How do I adjust the "Tail-less" Waist Strap?

Please see our detailed instruction video here

Can I receive calls on my cell phone when it is in the Phone Faraday?

No, the Phone Faraday prevents your phone from receiving calls when it is in the pouch as part of its Signal Shield construction.  Your phone will, however, immediately regain signal when it is removed from the pouch.

What kind of water bottles fit best in the Session and Ridgeline packs?

The Session and Ridgeline packs were both designed to fit "Bike Water Bottles".  We sell premium "Purist" glass/silicon lined 100% drop-proof bike water bottles that are durable, easy to clean, and keep any plastic taste out of your water.

What is the "Freerider Belt" and do I need one?

The Freerider Belt is a durable, low-profile elastic belt made exclusively in our Utah Shop from a proprietary poly-elastic blend of our own design.  The belt provides the perfect blend of support and flex, and will hold its shape after months of sweat, dirt, and sun.  The low profile design fits great under our packs and let's you go full-send in your favorite pair of jorts; or just makes your favorite jeans more comfortable around town.

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