We encourage you to save your dated receipt for proof of purchase as you’ll need it should anything warranty related come up.
If you’re the original purchaser of the product in question and it fails due to a manufacturing defect within one year of the purchase date, you may return it to us for repair, replacement, or a refund of the original price you paid at our sole discretion.
We put a lot of time and testing into our offerings, but keep in mind that every product has a useful lifecycle. The length of that useful product lifecycle will vary depending on how it was manufactured and the materials that went into it, but also because of the maintenance and care the product receives from you and the amount and type of use the product is subjected to over its life.
Our warranty does not cover the following:
Products that have been modified, neglected, or used for commercial purposes such as rental, courier, police, security, etc., misused or abused, involved in accidents or anything other than normal use
Tight Chutes Co. products purchased from an unauthorized dealer
Tight Chutes Co. products purchased from third-party internet sites, including auction websites, and regional trading websites (examples: Amazon, eBay, and Craigslist) are not covered under this warranty, even if you have a receipt
Normal wear and tear
This limited warranty is expressly limited to the repair or replacement of a defective product, at the option of Tight Chutes Co., and is the sole remedy of the warranty. This limited warranty applies only to the original purchaser of the Tight Chutes product and is not transferable. This warranty applies only to Tight Chutes products purchased through an authorized dealer or distributor. In no event shall Tight Chutes Co. be liable for any loss, inconvenience, or damage, whether direct, incidental, consequential, or otherwise resulting from a breach of any express or implied warranty or condition of merchantability, fitness for a particular purpose, or otherwise with respect to our products except as set forth herein. This warranty gives the consumer specific legal rights, and those rights and other rights may vary from place to place. This warranty does not affect your statutory rights.
TO THE EXTENT NOT PROHIBITED BY LAW, THESE WARRANTIES ARE EXCLUSIVE AND THERE ARE NO OTHER EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS INCLUDING WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
If your Tight Chutes gear is struck by lightening, eaten by a wolverine, falls down a mountain, or gets intimate with a desert cactus we will charge you to fix or replace it. The sole exception is if your gear survives a mountain lion attack with you in it and you have photo or video evidence.
If your pack is found with sugary treats by a playful bear, but is recovered by somebody else who tests the thread's heat tolerance and wants to get it fixed, we'll charge them for it. But pictures might get them a small discount.
If a seam or bartack stitch blows out on a relatively new and lightly used piece of gear, we'll probably fix it for free.
If you tear out drawstring cords, shred a gear loop, or get a ham an cheese sandwich hopelessly jammed in a zipper or something like that, we'll repair it for a minimal charge or offer you a discount on a new pack.
Free Replacements, Free Repairs and Discounts are at the sole discretion of Tight Chutes Co., that said we know when a failure is from a mistake on our part, and we like happy customers who can trust their equipment. If your gear shows signs of normal use or abnormal abuse, we'll fix it for a modest fee or offer you a discount on a replacement.
Repairs above and beyond use & abuse, due to accidents, mountain lions, improper care, or sheer negligence, will be performed for a reasonable charge.
We do NOT repair dirty gear. If your gear is dirty, we unfortunately will be forced to charge you $20 to clean it before we can fix it.
With your Repair Authorization Code in hand from Tight Chutes Co., please comply with the following instructions:
Include a piece of paper with:
a DAYTIME phone number and
a brief description of the problem.
Please specify if you have a sentimental attachment to the gear, or if you just want a working pack.
Again, items sent in for repair MUST be cleaned first or we will charge you before doing any work.
Email repairs at tightchutes.com or call us at 435.500.2445 and we'll get right to it.
RETURNS & Refund Policy
If you don't like your Tight Chutes gear, you may return it in unused condition with 30 Days for a full refund of the product price, less the shipping and handling costs. This policy does NOT apply to the situations listed below for sale, and custom gear.
You must follow the directions below, including getting a Return Authorization Number from Tight Chutes Co. or we will be forced to charge a 28% restocking fee.
This refund policy does not apply to any gear on sale or water bottles. All sale gear sales and water bottle sales are considered final sales, and Tight Chutes Co. will offer no refunds on any such sales.
This refund policy does not apply to any custom gear. Any and all custom gear sales are considered final sales, and Tight Chutes Co. will offer no refunds on any such sales.
Rush Order fees are non-refundable.
To return an item of gear, first email us and get an Return Authorization number. Please make sure gear is returned unused, undamaged, clean, and in it's original packaging. We will track the process, and we look forward to working with you, even with a return.